Welcome to Aqua Wear Shop’s FAQ page! We’ve compiled answers to the most common questions about our performance swimwear, aquatic gear, and shopping experience. Whether you’re a competitive swimmer, fitness enthusiast, or just looking for quality beachwear, we’re here to help.

About Aqua Wear Shop

Who is Aqua Wear Shop for?
Our products are designed for:
  • Competitive swimmers needing FINA-approved gear
  • Fitness enthusiasts looking for chlorine-resistant swimwear
  • Aquatic athletes requiring performance-driven equipment
  • Families seeking quality beach and pool accessories
  • Training camps and teams needing bulk equipment
What makes your products special?
We specialize in:
  • High-performance, chlorine-resistant fabrics
  • Competition-grade swimwear and accessories
  • Durable aquatic equipment designed for serious training
  • FINA-approved goggles and professional gear
  • Quality materials that stand up to frequent pool use

Product Questions

How do I choose the right size for competition swimwear?
Competition swimwear typically fits tighter than recreational suits. We recommend:
  • Checking our detailed size charts for each product
  • Considering your usual competition fit preference
  • When in doubt between sizes, sizing up for comfort or down for competitive edge
  • Contacting our support team (former competitive swimmers) for personalized advice
What does “chlorine-resistant” mean?
Our chlorine-resistant swimwear is specially engineered with:
  • Fabrics that withstand repeated exposure to chlorinated water
  • Materials that resist fading and degradation from pool chemicals
  • Construction techniques that prolong the life of the garment
  • Still requires proper care (rinse after use, avoid excessive heat)
Do you sell team or bulk orders?
Yes! We accommodate:
  • Team orders with potential volume discounts
  • Custom color options for large orders (contact us)
  • Bulk purchases of training equipment
  • Special shipping arrangements for training camps
Email [email protected] for team order inquiries.

Shipping & Delivery

Where do you ship?
We ship globally to over 60 countries, excluding some Asian and remote regions. Our network includes:
  • Fast delivery via DHL/FedEx (10-15 business days after dispatch)
  • Free EMS shipping on orders over $50 (15-25 business days)
  • Customs-friendly documentation for international orders
How long does processing take?
We pride ourselves on quick processing:
  • 1-2 business days for order verification and packing
  • Each order personally checked by our team
  • Chlorine-resistant packaging to protect your gear
  • Real-time tracking provided upon dispatch
Can I expedite my order?
For urgent competition or training needs:
  • Contact our customer service about expedited options
  • Additional fees apply based on destination
  • Best for time-sensitive competition preparations
Note: Delivery estimates may vary due to customs, weather, or regional disruptions.

Returns & Exchanges

What’s your return policy?
Our hassle-free policy includes:
  • 15 days from delivery date to initiate returns
  • Items must be unworn with original tags attached
  • Customer responsible for return shipping costs
  • Faulty items qualify for free return shipping
How do I return an item?
Simple return process:
  • Email [email protected] with your order number
  • We’ll provide return instructions and address
  • Pack items securely in original packaging if possible
  • Include a copy of your order confirmation
When will I get my refund?
Refund processing:
  • Issued within 5 business days of receiving returned items
  • Original payment method will be credited
  • Processing time depends on your financial institution
  • We’ll email confirmation when refund is processed

Payment & Account

What payment methods do you accept?
Secure payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use:
  • Industry-standard encryption for all transactions
  • Secure payment gateways
  • No storage of full credit card details on our servers
  • PCI-compliant processing
Do I need an account to order?
You can:
  • Checkout as a guest
  • Create an account for faster future checkout
  • Track order history with an account
  • Save favorites for later

Contact & Support

How can I contact customer service?
Our California-based team is ready to help:
  • Email: [email protected]
  • Business Address: 774 My Drive, San Diego, US 92101
  • Response time: Typically within 24 hours
For fastest service, please include your order number in all communications.
Do you offer product advice?
Yes! Our team includes former competitive swimmers who can:
  • Recommend products for specific needs
  • Advise on competition gear selection
  • Suggest training equipment
  • Help with sizing questions
Need help with something not covered here?
Don’t hesitate to reach out to our knowledgeable support team at [email protected]. We’re committed to helping you find the perfect aquatic gear for your needs!