At Aqua Wear Shop, we stand behind the quality of our competition swimwear and aquatic gear. While we’re confident our high-performance products will meet your athletic needs, we understand that sometimes returns or exchanges are necessary. This policy outlines our straightforward process designed with competitive swimmers in mind.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Unused, unworn with original tags
  • Non-Returnable: Ear Protection, FINA Approved Goggles (hygiene reasons)
  • Refund Method: Original payment within 5-7 business days
  • Exchange Priority: Fast-tracked for competition swimmers

Eligibility for Returns & Exchanges

To qualify for a return or exchange, items must:

  • Be in original, unused condition with all tags attached
  • Include original packaging and any accessories
  • Not show signs of wear, chlorine exposure, or alteration
  • Be returned within 15 days of delivery

Please note: For hygiene reasons, the following products are final sale and cannot be returned or exchanged: Ear Protection, FINA Approved Goggles, and any opened personal care items.

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Aqua Wear Shop Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

Item(s) for return: [Product Name(s), Size, Color]
Reason for return: [Fit Issue, Wrong Size, etc.]
Requested action: [Refund/Exchange for [Product Name, Size if exchanging]]

Please advise next steps. I understand the item(s) must be returned within 15 days of delivery and in original condition.

Best regards,
[Your Full Name]
[Your Email Address]

2. Receive Return Authorization

Within 24 hours (48 hours on weekends), you’ll receive:

  • Return authorization number (RMA#)
  • Prepaid return label (for US customers)
  • International return instructions if applicable

3. Package and Ship Your Return

Securely package your item(s) with:

  • Original packaging and tags
  • Completed return form (included in your original shipment)
  • RMA# clearly visible on the outside of the package

4. Processing Your Return

Once received at our warehouse:

  • We’ll inspect items within 2 business days
  • You’ll receive email confirmation of approval/denial
  • Approved refunds processed immediately
  • Exchanges shipped within 1 business day after approval

Refund Details

For approved returns:

  • Timing: 5-7 business days after approval
  • Method: Original payment method
  • Deductions: Original shipping costs non-refundable (unless faulty item)

Note: International refunds may take additional 2-3 days for bank processing.

Exchange Process

For size or style exchanges:

  • Priority processing for competition swimwear
  • No additional shipping charges if exchange is same value
  • Price differences handled via partial refund or invoice

Special Considerations for Competitive Swimmers

We understand the time-sensitive nature of competition preparation:

  • Expedited processing available for FINA-approved gear (contact us)
  • Pre-competition emergency exchanges may qualify for advanced shipment
  • Team/coach bulk orders have extended 30-day return window

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of damage/defect
  • We’ll cover all return shipping costs
  • Priority replacement shipping at no charge

Need Help With Your Return?

Our customer service team—comprised of former competitive swimmers—understands your needs. Contact us at:

Email: [email protected]
Hours: Mon-Fri 6AM-6PM PST (to accommodate global athletes)

We’re committed to keeping you in the water with gear that performs.