Shipping Policy

At Aqua Wear Shop, we’re committed to getting your high-performance swimwear and aquatic gear to you quickly and efficiently. Our policies are designed with competitive swimmers in mind, offering flexibility when you need it while maintaining strict hygiene standards for certain products.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). During peak competition seasons, we implement expedited processing for FINA-approved competition gear.

Shipping Methods & Delivery Times

Note: Delivery times may vary for international destinations (excluding Asia and certain remote areas not serviced). Competition swimmers with urgent needs should contact us at [email protected] for expedited options.

Returns & Exchanges

Our Return Policy

We offer a 15-day return window from the date of delivery for most items. To qualify for a return or exchange:

• Items must be unused, unworn with all original tags attached
• Original packaging and accessories must be included
• No signs of wear, chlorine exposure, or alteration

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer refund or exchange

Return Request Template:

2. Receive Return Authorization

Within 24 hours (48 hours on weekends), you’ll receive:

• Return authorization number (RMA#)
• Prepaid return label (for US customers)
• International return instructions if applicable

3. Package and Ship Your Return

Securely package your item(s) with:

• Original packaging and tags
• Completed return form (included in your original shipment)
• RMA# clearly visible on the outside of the package

4. Processing Your Return

Once received at our warehouse:

• We’ll inspect items within 2 business days
• You’ll receive email confirmation of approval/denial
• Approved refunds processed immediately
• Exchanges shipped within 1 business day after approval

Refund Details

For approved returns:

• Timing: 5-7 business days after approval
• Method: Original payment method
• Deductions: Original shipping costs non-refundable (unless faulty item)

Note: International refunds may take additional 2-3 days for bank processing.

Exchange Process

For size or style exchanges:

• Priority processing for competition swimwear
• No additional shipping charges if exchange is same value
• Price differences handled via partial refund or invoice

Special Considerations for Competitive Swimmers

We understand the time-sensitive nature of competition preparation:

• Expedited processing available for FINA-approved gear (contact us)
• Pre-competition emergency exchanges may qualify for advanced shipment
• Team/coach bulk orders have extended 30-day return window

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Include photos of damage/defect
• We’ll cover all return shipping costs
• Priority replacement shipping at no charge