Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is designed for competitive swimmers, aquatic athletes, and fitness enthusiasts. By using this site, you confirm you are at least 18 years old or have parental consent for purchases.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Aqua Wear Shop and protected by international copyright laws. Unauthorized use may violate these laws.

2. Product Information

2.1 Product Descriptions

We specialize in:

• Competition swimwear (FINA-approved)
• Chlorine-resistant swimsuits
• Aquatic training gear
• Performance accessories

While we strive for accuracy, slight variations in color or design may occur. Product images are representative but may differ slightly from actual items.

2.2 Hygiene-Sensitive Products

The following items cannot be returned for hygiene reasons:

• Ear protection
• FINA Approved Goggles
• Any opened personal care items

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse service at our discretion.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately upon order confirmation.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier changes, though this won’t affect confirmed orders.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). Competition gear receives priority processing during peak seasons.

4.2 Shipping Options

Method	Cost	Carrier	Delivery Time
Standard	$12.95	DHL/FedEx	10-15 business days after shipment
Free Shipping	Free (orders >$50)	EMS	15-25 business days after shipment

Note: Delivery times may vary for international destinations (excluding Asia and certain remote areas).

4.3 Delivery Areas

We ship worldwide except to Asia and certain remote locations not serviced by our carriers.

5. Returns and Exchanges

5.1 Return Policy

We offer a 15-day return window from delivery date. Items must be:

• Unused and unworn with original tags
• In original packaging with all accessories
• Free from chlorine exposure or alterations

5.2 Return Process

1. Email [email protected] with your request
2. Receive return authorization (RMA#)
3. Package items securely with RMA# visible
4. Ship using provided instructions

5.3 Refunds

Approved refunds:

• Processed within 5-7 business days
• Issued to original payment method
• Exclude original shipping costs (unless item is faulty)

5.4 Special Considerations for Athletes

Competitive swimmers may qualify for:

• Expedited processing of FINA-approved gear
• Pre-competition emergency exchanges
• Extended 30-day return window for team/coach bulk orders

6. User Responsibilities

6.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

6.2 Prohibited Conduct

You agree not to:

• Use our products for illegal purposes
• Misrepresent product condition for returns
• Attempt to circumvent our systems or policies
• Use our intellectual property without authorization

7. Liability Limitations

7.1 Product Use

Aqua Wear Shop is not liable for:

• Injuries from improper product use
• Performance variations due to individual swimming techniques
• Wear and tear from normal use

7.2 Website Operation

We strive for uninterrupted service but aren’t liable for temporary outages due to technical issues beyond our control.

8. Governing Law

These terms are governed by the laws of California, USA. Any disputes shall be resolved in San Diego County courts.

9. Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms:

Aqua Wear Shop
774 My Drive, SAN DIEGO, US 92101
Email: [email protected]
Hours: Mon-Fri 6AM-6PM PST